AERVO Returns, Refunds and Warranty Policy

Last updated: 10 September 2026

At AERVO, we want you to be happy with your purchase. Please read this policy carefully before placing your order.

Change-of-mind returns

We do not accept returns, refunds or exchanges for change of mind, incorrect selection, change in personal preference, or simply no longer wanting the product.

Damaged or faulty products

If your order arrives damaged or you believe a product is faulty, please contact us within 14 calendar days of delivery at aervo1234@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the damage or fault
• Photos of the packaging, if the product arrived damaged

Please do not send a product back before contacting us and receiving return instructions.

Because our products may be damaged by impact or intentional misuse, returned products may be inspected. Products that have been intentionally damaged, misused, modified, incorrectly installed, or damaged through an accident after delivery may not be eligible for a refund, replacement or warranty claim.

If a product is confirmed to be damaged or faulty and you are entitled to a remedy under the Australian Consumer Law or an applicable warranty, we may offer a repair, replacement or refund as appropriate.

Return delivery costs

For an approved return that is not covered by the Australian Consumer Law or an applicable product warranty, the customer is responsible for the return delivery cost.

If the product is confirmed to be faulty or damaged in a way covered by the Australian Consumer Law or an applicable warranty, AERVO will cover or reimburse reasonable return delivery costs where required by law or the applicable warranty.

Product-specific warranties

Some AERVO products have their own warranty terms. Where applicable, the warranty period and conditions will be stated on the relevant product page, warranty card or documentation supplied with the product.

Warranty claims must be made in accordance with the applicable product warranty. To make a warranty claim, contact aervo1234@gmail.com and include your order number and details of the issue.

Product-specific warranty terms do not remove or limit any rights you may have under the Australian Consumer Law.

Return address

If your return is approved, we will provide the return address and return instructions by email.

Please do not send products back before your return has been approved.

Refunds

If a refund is approved, it will be issued to the original payment method used for the order. Refund processing times depend on your bank or payment provider.

If you have not received your refund within 10 business days after our refund confirmation, please contact aervo1234@gmail.com.

Contact us

For return, damaged product or warranty enquiries:

Business name: AERVO
Email: aervo1234@gmail.com